Articles

 Do I need a domain name (FQDN) for the hostname?

The hostname is an arbitrary identifier for your VPS. It can be either a Fully Qualified Domain...

 Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your VPS IP(s)....

 Do you allow ____?

Please check our Acceptable Use Policy for information on what you cannot run on your VPS. If you...

 Do you have internal IPs?

We do not currently have internal IPs. However, we can provide extra bandwidth for VPS to VPS...

 Do you offer cPanel/WHM licenses?

In order to use it, you can either select a CentOS cPanel OS template in SolusVM (in progress) or...

 Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.PHOENIX / Atlanta / New York /...

 Does TweNtion backup VPS data?

We highly recommend that clients keep remote backups on their own. Data loss is always possible...

 Does bandwidth used in between VPSs count?

Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...

 How do I order more IPs?

Extra IP addresses can be requested via support ticket in the Client Area. They are $1.50/mo....

 How do I select an OS for KVM?

You will be able to choose from one of our OS options after you order. You will be given login...

 How do you handle DMCA in for VPSs in the Netherlands?

We abide by US law regarding all locations since we are a US based company. DMCA takedowns are...

 How long does VPS setup take?

Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...

 Operating System Templates and ISOs

The following operating systems are available to install on our VPSs through the SolusVM CP....

 Uptime Guarantee

We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...

 What does unmanaged mean?

By unmanaged we mean that it is your responsiblity to manage your own VPS. We do not offer...

 What happens if I run out of bandwidth?

If your VPS uses all of its bandwidth for the month, it will be automatically suspended. You may...

 What is VSwap?

Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap

 What is a /64 IPv6?

A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...

 What is the difference between KVM and OpenVZ?

KVM is true virtualization where the VPS operates as its own server, independently of the host...

 What is the difference between SSD and SSD-Cached?

Our SSD VPSs are built with hardware RAID10 arrays of pure SSD storage. They are some of the...

 What is your refund policy?

We offer a 3 day refund period for the first invoice on your first VPS with us. Please open a...

 What payment methods do you accept?

We accept PayPal, credit cards, and Bitcoin.

 Where are your servers located?

We host servers in the following data center locations: 55 Marietta - Atlanta The Westin -...